Altoona’s “attentive” experience in pre-owned vehicle sales

Our pre-owned department is an integral part of the Serpa BMW experience. We like the encounter there to be equal to new vehicle sales in terms of customer satisfaction and service. So we were very pleased when Altoosa wrote us to say that our pre-owned assistant manager, Tony Ramundi, “was very attentive, assertive and knowledgeable.” Altoosa added that she appreciated “his patience and valued his expert advice.”  “At no time did I feel pressured to purchase from him but when I compared his attitude with those at other dealerships, my decision was set on Serpa BMW,” Altoosa said.