Here is what Rocco said after picking up his beautiful 2017 X5 35i M Sport in Glacier Silver on Black with Black Rims:
“Stefano and his team make the world of difference,” Rocco commented. “Continue providing the great customer service experience with such attention to detail!”
We sure do love when our customers send notes like this. This one’s about our Mat Cacciatore.
From Ash, whose husband purchased a BMW X5 in March of this year…
I’m loving my new X3! Can’t wait for my next road trip! I also wanted to give you a shout and say a big thanks for helping find the right build for my BMW X3! You have been simply a pleasure to deal with :-). Should any friends/family be in the market for a BMW (or considering) – I will be sure to pass your name along
“The dealer personnel were all very helpful during our visits and the owner’s quick decision on our price research wasted no time in getting to a value we accepted,” Guiseppina told us. “Plus the service representative was a pleasure to meet. The vehicle is proving to be what we thought it might be.”
“At this early stage we are quite pleased with our choice and Serpa BMW, a young group that has demonstrated that it has one theme in mind: servicing their clients,” she added. Mat Cacciatore and Michelle Chen covered off the sales portion “without the histrionics of others,” she said, leaving a “solid impression of individuals that one can recommend and be certain they would enjoy the relationship.”
Dear Serpa BMW,
I drove the x3 today, and despite the adverse weather conditions, it smelled, felt and performed just great! I would rate Serpa BMW very high on the sales and post sales service and I hope that our association continues well into the future.
I very much appreciate your efforts to get me into this great vehicle. Many thanks and continued success to you in 2017.
Daniel writes that he had at Serpa BMW “the best experience he has had at any dealership.” He commented that Michelle Chen and Stefano Serpa “have been very patient with us. Stefano has been honest and easy to deal with and Michelle’s follow up replies have made buying a BMW easy.” Then he added something we always think is music to our ears, saying he would “recommend you guys to friends.” Thank you, Daniel. We hope you enjoy your new BMW and have a Happy New Year.
Ibrahim tells us about our pre-owned customer service:
“Tony Ramundi was very helpful and worked extremely hard to get me into a new car,” he told us, adding that Tony “really cared about my situation” and “did his best to accommodate his requests.” Also, as always, “Emilio Curia was great with the trade-in for my previous vehicle.”
We love receiving these reviews:
Here’s what Brent said about his experiences with our very own Disco: “My sales representative Disco was extremely helpful and if it not for him I might not have purchased a BMW. Disco has top notch skills in product knowledge and his interpersonal skills with the customer made my purchase experience one that I shall remember for a long time. The F&I manager Bridget Adamo was also very good, ensuring that the paper work was ready to go so the delivery went very smoothly. All in all, Serpa BMW provided me with a very professional experience and I won’t hesitate to send referrals of family and friends their way.”
Disco is “a great salesman at Serpa BMW.”
Harvinder commented: “Mathew Cacciatore was exceptionally knowledgeable and very pleasant to deal with. After being an avid BMW driver for many years and with many BMWs under my belt, I had been looking at other brands simply to ‘change it up.’ Mathew convinced me that BMW is by far the best and why! So much so that not only did I purchase a new BMW but so did my husband!” Thanks, Harvinder. We loved to read this!
Once again, our service department’s Jackie Papel has been recognized as someone very special. As our customer Anna commented, “No improvement necessary. Jackie went above and beyond, offering exceptional service. “ We knew that but Anna added: “She was extremely thorough, knowledgeable and personable. She kept me up to date with the status of the service required and the car was ready when promised.” That’s what we like to hear, as we want you to know what’s what and when the vehicle will be ready.
Jackie is “a true asset to Serpa BMW!” Anna said. Yes, she is. Thanks for writing, Anna.
When we deliver a BMW, we always follow up afterwards to see how it’s going. Our customer Lawrie received the email and replied, “Thanks so much for your email and good wishes on the new car. So far so good.”
He also praised our staff, saying they “were great,” adding that they were “very friendly, and knowledgeable” and made him “feel good about the experience of buying the car” from us.
“There is a bit more technology in this car than my last so I am not sure where the various levers or buttons are placed in the car,” he also said. “I will do my best to figure it out but if not, I will be in touch.” We look forward to that!
Finally, he told us that his 2016 328xi GT with Glacier Silver Metallic exterior and Oyster Leather” was “beautiful – the colour especially!!”
Thanks, Lawrie. We are very happy you enjoyed meeting Stefano Serpa and your experience with us.