Once again, our service department’s Jackie Papel has been recognized as someone very special. As our customer Anna commented, “No improvement necessary. Jackie went above and beyond, offering exceptional service. “ We knew that but Anna added: “She was extremely thorough, knowledgeable and personable. She kept me up to date with the status of the service required and the car was ready when promised.” That’s what we like to hear, as we want you to know what’s what and when the vehicle will be ready.
Jackie is “a true asset to Serpa BMW!” Anna said. Yes, she is. Thanks for writing, Anna.